Current Projects

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Under Construction:

Current Projects:
• DMV ePermitting Implementation – elicitation & mapping of current state commercial vehicle permitting operations, pain points, future state visioning, & modeling of potential solutions at varying scales
• Fleet Operations Collaboration – co-facilitation of multi-agency exploration of fleet management practices seeking efficiencies and cost savings to benefit impacted agencies and the enterprise as a whole
• FHWA Emergency Recovery Process Improvements – facilitation and mapping of current state emergency recovery process and improvements for the coming winter season
• Agency Inventory & Mapping and Snow & Ice Control Operations Budget Exercises – Analysis, inventory, and mapping of current assets and facilitation of improvement tiger teams scrambled to close a projected 5-year budget gap & increase operational efficiencies and savings as part of a suite of statewide projects

Past Projects:
• Central Garage Parts Ordering Process Improvement – Observation & analysis of current practices, analysis of inventory variances, & guidance on tools and methods to shift to enterprise ordering practices
• DMV Roadside Inspection Software Replacement & CVIEW Implementation – Business requirement development inclusive of process modeling (SIPOC), system modeling (Interfaces), & business requirements elicitation.
• DMV Commercial Vehicle Operations System Replacement – State-side testing phase resource for DMV CVO system replacement inclusive of test case scenario review, revision, & development; testing room back-up & tester assistance, & subject matter expert advocacy

Responsibilities:
• Development, oversight, and management of the Continuous Improvement (CI) program as part of a small team
• Develop, maintain, & foster culture of CI and business process redesign
• Remain current in CI efforts and opportunities within the organization and with partners
• Direct and oversee application of CI methodologies to achieve strategic objectives
• Establish and oversee a framework for program operations including CI project intake, scoping, prioritization, & implementation
• Collaborate with executive staff and senior management to identify opportunities to improve business processes
• Develop and deliver outreach material through sponsors and leadership to build awareness and engagement in the program
• Coordinate and conduct relevant training and support for agency staff
• Coordinate with business units, performance team, & resource units on measurement & reporting of project status and outcomes